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Top Question
#65060

Why is my mobile data not working?I bought my oukitel WP5 on amazon but there are a couple of things not working properly i can't send MMS messages and cant yse my mobile data is the phone defective?

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Answer:
by #1993359

Unfortunately, Oukitel does not provide any information about why your mobile data may not work on the company website. Please contact the Oukitel customer care team for assistance. You may reach out to them via the support form at oukitel.com/pages/support.

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Question:
#59722

How can I get a warranty issue or an upgrade with this phone I have.

I have a w6 with a broken screen I have the year warranty with your phone I could not get a hold of anyone to deal with this issue but now you have the w10 out I'm wondering can I get even more of a discount on that instead of a screen for just w6 or tell me what you can do

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Answer:
by #1967762

Unfortunately, Oukitel does not provide any information about if you can get a warranty issue or an upgrade with the phone you have on the company website. Please contact the Oukitel customer care team for assistance. You may reach out to them:
  • via the company's social networks.

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Question:
#52964

How can I get a refund.

Can you tell me what phone service this phone goes to cuz I'm pissed off right now oukitel k9

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Answer:
by #1932984


According to Oukitel refund policy for most items, in the unlikely situation that your product is faulty, you can send it back for a refund or item exchange within 90 days of receiving it. Return shipping reimbursement is not available for this. In order to request refund contact Oukitel customer service via email info@oukitelmobile.com.

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Question:
#42165

What happened to my phone.

I've bought Oukitel K8 2 times and they keep having same problem, the problem is that the phone just stopped working suddenly after few months of using it and it won't charge also. Please kindly help me.

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Answer:
by #1872058

Unfortunately, Oukitel does not provide any directions about the reasons why the phone stopped working on the company website. Please contact the store where you purchased the Oukitel phone for assistance.
According to the 'Common Oukitel K10000 Problems and Fixes – Wi-Fi, Bluetooth, Camera, SIM, and More' article posted at getdroidtips.com, the following methods can help you to fix the charging issue:
  • Make sure there are no dust particles around the charging port;
  • Check if the connecting cable and the adapter are in working condition or not. Make sure there is no physical damage on any on them;
  • Check if the power socket is in proper working condition.

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Question:
by herman g Lpb #173061

Can i use lcd touchscreen oukitel wp 20 to wp5 ?? Is it any different or same, of elastis cable and soket ??

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Question:
by Ilo A #76744

How do I get to oukitel service centers.I bought oukitel u25pro through Jumia last year. And suddenly it can't be powered.

If at all it powers on, you cannot input password. It normally is blank when powered on.

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Question:
by malick j #75696

oukitel c19 is failing to factory rest.

after receiving a call, my phone indicated that i should reset to factory resting doing that the phone indicates error and it restarts and showing erasing after few seconds it shows error.what should I do

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Question:
by quaylon j #61607

To ask if I can use my Sim card from my other phone to this phone.

Can u use straight talk on Oukitel K9

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Question:
by Richard R Ghe #46325

Does K7 Pro have Gorilla Glass.

Does Oukitel use Gorilla glass or plastic on there screens

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Question:
by Tamela Z #46309

What could be the fault.

My phone has these white horizontal lines on the screen but if I take a screenshot and send to another person, it doesn't produce these lines I'm seeing. What could be the fault?

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